Updated 27 November 2019
Northampton Laser Clinic is located on a busy high street near the centre of Northampton. It provides laser treatments for aesthetic and medical purposes to patients over the age of 18 years.
Treatments include hair removal, removal of tattoos, thread vein removal and many others. The only part of the service that is in scope of registration for the Care Quality Commission (CQC) is hair removal associated with Poly Cystic Ovary Syndrome (PCOS) and pilonidal sinus. This formed the basis for our inspection along with various other aspects of the regulations set out by the Health and Social Care Act, to answer our five key questions.
The opening times of the service are Monday to Friday, 9am - 5pm.
To find out more about the service, their website is www.northamptonlaserclinic.co.uk.
We inspected Northampton Laser Clinic on the 18 September 2019.
Prior to the inspection Northampton Laser Clinic submitted a Provider Information Return (PIR), which detailed relevant areas of governance arrangements including complaints, assessment of risk and patient feedback.
During the inspection we reviewed feedback from people who had used the service, interviewed staff, made observations and reviewed documents made available to us.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.