Edenmore Nursing Home

Updated 1 September 2025

Date of assessment: 8 September 2025 to 17 September 2025. The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of certain risks to people using the service. This inspection examined those risks.

Edenmore Nursing home is registered to provide care and treatment for a maximum of 47 people. Most people were living with dementia. The home is divided into two separate units named Lundy and Torrs.

At this assessment we found the overall rating of the service was Good.

Staff understood safeguarding processes and the service management had escalated concerns where required. There were sufficient staff on duty to meet people’s needs and staff were recruited safely. Medicines and infection control processes were safe and there were systems to learn from accidents and incidents.

Staff were positive about their employment and spoke highly of the service management and provider level support they received. Staff received an induction, training, supervision and appraisal to meet people’s needs. People’s needs relating to eating and drinking were monitored. The service acted in accordance with the Mental Capacity Act 2005. The service environment was safe and continually monitored.

People were cared for respectfully and treated as individuals. Staff communication with people was positive and relatives spoke highly of the service provided. There were systems and processes to ensure the service was responsive to people’s needs.

There was a clear vision for the service and there was a clear service and provider level governance system in place to monitor the health, safety and welfare of people using the service. There were systems for people, their relatives and staff to contribute to the running of the service and delivery of care.

Updated 1 September 2025

We spoke with 5 people who used who used the service. We observed care delivery within the service to help us understand the experiences of people who were unable to talk with us due to their dementia.

We spoke with 11 members of staff. This included the nominated individual who is responsible for managing the regulated activity for the provider, the registered manager, nursing staff, care staff, administrative staff, kitchen staff and domestic staff. Following the onsite assessment we spoke with 5 people’s relatives. We requested feedback from 8 health and social care professionals about their views of the service and received responses from 3 of them.

People who were able spoke positively of their experience at Edenmore Nursing Home. Relatives also felt people living at the service received a good level of care and that staff supported people well. People were positive about how respectfully staff supported them and our observations supported this feedback.

Where staff were supporting people who were demonstrating behaviours that may challenge the service, staff knew and understood how to manage and de-escalate situations, for example by withdrawing themselves from the person’s immediate personal space.

The service worked collaboratively with others, such as health and social care professionals, other providers, visiting entertainers, faith organisations and students to meet people’s needs.