All inspections: Wraysbury Dental Practice

We carried out an inspection at the Wraysbury Dental Practice to look at the care and treatment provided to patients who used the service. We interviewed six patients and observed one treatment session. We also spoke with the dentist and the two other members of staff on duty.

The patients we spoke with were very satisfied with the service they had received at Wraysbury Dental Practice. They told us they were asked to consent to their care and treatment in advance. Patients also told us they had been given treatment options and a treatment plan before any work had been carried out. Comments on this subject included "Consent is done verbally as well" and "I had a written quote and a consent form to sign."

Patients commented favourably on the suitability of the premises, and comments on this included "In the surgery everything has been of a good standard" and "It seems adequate. It's kept clean and they seem to have everything they need."

We asked about whether the practice had sufficient staff and there were no concerns raised by patients on this. They told us they could get appointments when they needed them and there were always staff available. Responses to this question included "There is always a dentist, a nurse and a receptionist." Another person told us "Staff are very kind. I can get an appointment when I need one.

None of the patients we spoke with had had any complaints about the service and none had had to be referred to any other providers.

This was a follow up visit to check whether the provider had completed the action plan submitted to CQC following their last inspection in March 2012. The action plan related to administrative and training matters, and when we last visited the surgery in March 2012 the patients we spoke to had expressed satisfaction with all aspects of the service. Therefore, on this occasion we did not speak with any additional patients.

During our visit we spoke to four patients, and carried out more detailed interviews with three of them; two of the patients were children accompanied by their parents. The people we spoke to had been patients at the surgery for between two and seven years. We asked them a series of set questions relating to their satisfaction with the services on offer at the surgery. We were told that appointments were available at convenient times, and that staff provided sufficient information about the treatment and care on offer. People told us that staff were respectful towards them and behaved in a professional manner.

People told us they felt safe being treated at this practice, and none of those we spoke to had any complaints. Whilst people did not seem to be aware of the formal complaints procedure, they said they could raise any concerns with either the dentist or the receptionist.

Patients were asked to comment on the cleanliness and comfort of the environment and all those we spoke to said the environment was clean, with additional comments such as 'Quite clean' and 'Lovely'. People we spoke to confirmed that staff washed their hands, wore protective clothing, and offered protective equipment to patients.

All those we spoke to said they were satisfied with the service, and when prompted, could think of no suggestions for improvement.

Wraysbury Dental Practice

All Inspections

16 December 2013

During a routine inspection

16 July 2012

During an inspection looking at part of the service

19 March 2012

During a routine inspection