We carried out a review of the data available to us about Sandford House - Chesterfield Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sandford House - Chesterfield Road, you can give feedback on this service.
Sandford House - Chesterfield Road provides care for people requiring support with mental health needs and/or learning disabilities. The service provides accommodation and care for up to 32 people. At the time of the inspection 32 people were living at the service, one person was receiving respite care.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People’s experience of using this service:
People we spoke with did not express any worries or concerns. Safeguarding procedures were robust and staff understood how to safeguard people.
There was a strong, visible person-centred culture. The service ensured that staff in all roles were highly motivated and offered care and support that was exceptionally compassionate and kind.
Individual risk assessments were completed for people so that identifiable risks were managed effectively.
Systems were in place to make sure managers and staff learn from events such as incidents, concerns and investigations.
People we spoke with told us there was always a staff member available to provide them with assistance during the day or night. There were enough staff to ensure people’s care and support needs were met.
People were cared for by suitably qualified staff who been assessed as safe to work with people.
The service had appropriate arrangements in place to manage medicines so people were protected from risks associated with medicines.
People's feedback told us they received exceptionally high quality, personalised, creative and compassionate care. All the people and staff we spoke with gave us positive feedback about the caring nature of the service, quality of the staff and thoughtful support they received.
Relatives had complimented the service on the compassionate care provided including end of life care.
People had access to external health professionals to help promote good health and mental health wellbeing.
All the people spoken with made very positive comments about the staff team and the registered manager.
People told us they were treated with dignity and respect. We saw the service actively promoted people’s privacy and dignity and independence by using a care card system every day. This system had been designed by the registered manager to increase people’s understanding of respect, dignity, choice, diversity and equality.
Staff had undertaken training which was regularly updated to ensure they had the skills and knowledge to support people effectively. Staff told us they felt supported and valued.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were encouraged and supported to maintain a healthy diet.
We saw people responded well to staff and looked at ease and were confident with staff. During our inspection we observed staff were sensitive to times when people needed caring and compassionate support. It was clear from our discussions with staff that they enjoyed caring for people living at the service and they found it rewarding.
There was a range of activities on offer to people living at Sandford House. People were encouraged and supported to engage in activities within the community.
People spoken with felt confident they could raise any concerns with staff or the registered manager and that they would be taken seriously.
The registered manager had a good oversight of the service and were experienced in their role. Staff spoken with made very positive comments about the staff team and the senior staff.
There were planned and regular checks completed at the service to check the quality and safety of the service provided.
Rating at last inspection:
At our last inspection Sandford House was rated good (report published 8 March 2017).
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
The service was newly registered with CQC on 1 April 2016. Some people using the service, staff and the registered manager moved together to this new location from an additional smaller location the provider operates.
This is the services first inspection and was unannounced. This meant the people who lived at Sandford House - Chesterfield Road and the staff who worked there did not know we were coming. On the day of our inspection there were 32 people living at Sandford House - Chesterfield Road.
People spoken with were positive about their experience of living at Sandford House - Chesterfield Road. They told us they felt safe and they liked the staff.
We found systems were in place to make sure people received their medicines safely so that their health was looked after.
Staff recruitment procedures ensured people’s safety was promoted.
Staff were provided with relevant induction and training to make sure they had the right skills and knowledge for their role. Staff were provided with supervision and appraisal at appropriate frequencies for their development and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the registered provider’s policies and systems supported this practice.
People had access to a range of health care professionals to help maintain their health. A varied diet was provided, which took into account dietary needs and preferences so people’s health was promoted and choices could be respected.
Staff knew people well and positive, caring relationships had been developed. People were encouraged to express their views and they were involved in decisions about their care. People’s privacy and dignity were respected and promoted. Staff understood how to support people in a sensitive way.
People were supported to access a range of leisure opportunities so that their choices were respected and their independence was promoted.
People said they could speak with staff if they had any worries or concerns and they would be listened to.
There were effective systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.