During an assessment under our new approach
We undertook an announced inspection visit to the service on 30 April 2026.
Cinox Healthcare Ltd is a domiciliary care agency, providing support with personal care to people living in their own homes. A total of 10 people were receiving support with personal care at the time of inspection.
We announced the inspection because this is a small service and we needed to be sure somebody would be there to facilitate our inspection. We carried out an inspection as this service had not been rated as it is newly registered.
The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. Staff including management reported any concerns without delay and shared with other agencies appropriately for external scrutiny when needed.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
The service made sure people’s care and treatment was effective by assessing and regularly reviewing their health, care, wellbeing and communication needs with them. The provider supported people to manage their own health and wellbeing and to maximise their independence, choice and control.
The service provided information about their services in a format people could understand. People knew how to raise any concerns or give feedback on care provided and were confident the service took it seriously and acted on it.
If people needed referrals to other healthcare professionals, this was recognised by staff and people were supported to do this. Staff spoken to had a good understanding of their responsibilities with referring to healthcare professionals for support.
All leaders were open and responsive throughout the inspection process. When we identified some areas for improvement, the provider acted immediately to address any shortfalls.