At our inspection on 29 May 2013 we found the provider had taken action to meet this essential standard.
We did not speak to people using the service as part of this inspection because of the nature of the compliance action we were following up.
People's diversity, values and human rights were respected.
There were arrangements in place to deal with foreseeable emergencies .
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Although medicines were stored securely and individual prescriptions were safely carried out, we found that the provider did not follow published guidance relating to supply and administration of medicines under patient group directions.
Staff told us they felt well supported, and that they received regular training and other Information in a timely manner. We saw that staffing levels were consistent, and that staff were appraised annually.
People who use the service and staff were supported to give feedback in a variety of ways. The quality of the service was monitored at local and provider level through ongoing clinical and environmental audits and risk assessments, and learning points were shared and acted upon.