Ear Doctors Microsuction Clinic UK Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Arrangements were in place to promote patients’ privacy. Conversations could not be overheard in waiting areas or in between the different treatment rooms.
All staff had undertaken chaperone training. This was displayed in the waiting area and was available to patients if they wanted to use this whilst being treated.
 

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Patients’ personal, social, and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.
The provider has started to work with the LGBT Foundation and are working towards accreditation in Pride in Practice award scheme.
 

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
Staff helped patients and their carers to access advocacy and community-based services.
 

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service always cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Staff told us they felt valued by the provider and that steps had been taken to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working. Staff reported being supported if they were struggling at work. Staff told us that the provider organised regular social activities with more being planned.