The Care Quality Commission
  • Dentist
  • Dentist

Archived: Primrose Dental Practice

61A Regents Park Road, London, NW1 8XD (020) 7722 0860

Provided and run by:
Dr. Vicky Lee

Important: The provider of this service changed. See new profile

All Inspections

14 March 2014

During an inspection looking at part of the service

This visit followed our inspection of the 15 January 2014. We had found that infection control guidance had not always been followed concerning the sterilisation, packaging and dating of dental instruments and the safe disposal of needles and scalpels. We did not see sufficient evidence that staff had received recent infection control training or that the practice had followed up on some areas of risk identified by infection control audits.

Following that inspection, the provider sent us a plan of the action the practice intended to take to comply with Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. We made this visit to check that the actions had been carried out.

We found that the provider had taken appropriate action and was compliant with the requirements of the regulation.

15 January 2014

During a routine inspection

Patients we spoke with told us they were "really happy" with the service and "it is the sort of place one recommends." We found that appropriate information was given to patients about their treatment and patients said 'you are given enough information to form your own opinion' and 'they always respect your choice.'

Patients told us the treatment was of good quality and 'everything is tailored to you.' We found that dentists assessed patients' individual needs before formulating treatment plans and patients were referred for specialist treatment where appropriate.

We found that the practice had not followed up on some areas of risk identified by infection control audits and that infection control guidance had not always been followed. Staff received appropriate infection control training.

We found evidence that appropriate checks had been carried out on staff. Staff files contained evidence of relevant skills, training and qualifications.

We found that patients' comments were taken into account and used to improve the service. The provider carried out audits to assess and monitor the quality of the service.