The Care Quality Commission

Archived: Creative Support - Harrow Service

Suite 4, 4th floor, Congress House, 14 Lyon Road, Harrow, Middlesex, HA1 2EN (020) 8863 6286

Provided and run by:
Creative Support Limited

Important: This service is now registered at a different address - see new profile

All Inspections

6 February 2013

During a routine inspection

We spoke with four people who used the service. They told us they were fully involved in their care and attended monthly service user meetings. Some of the comments received from people using the service included, "The staff are so helpful", "The care is first class" and "The carers are good". Other comments included, "I don't think there's enough staff. We've had lots from agencies" and "There are new staff quite often". We spoke to three people working in the service who also told us they would like some more staff.

We saw that care plans were focussed on people's individual needs. We saw evidence that people's religious and cultural needs were taken into account when planning and delivering care. We spoke to three people working in the service who told us that people's care needs were continually reassessed.

Staff told us they felt supported by management and were able to obtain further qualifications in relation to their work. We saw that staff received regular supervision and training that was relevant to the roles they carried out. This training included safeguarding adults and people who used the service were also able to attend this training.

People using the service or their representatives were able to raise any issues to the provider either verbally or in writing. We saw evidence that the provider investigated any complaints in a timely manner and made suitable changes where necessary.