Archived: Shervale Supported Living

Updated 19 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an announced inspection which took place on 5 April 2017 by one inspector. The provider was given 48 hours’ notice of the inspection because we needed to be sure that they would be in the office.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give us key information about the service, what the service does well and improvements they plan to make. We reviewed the information we had relating to the service including any notifications we had received. A notification is information about important events which the provider is required to tell us about in law. We also asked the local authority for any concerns or information relating to the service. We did not receive any information of concern.

We spoke with three people who used the service, three care staff, the care manager and the registered manager who was also the provider.

We looked at the risk assessments and specific care plans care records for three people, three staff files and records relevant to the quality monitoring of the service.

Updated 19 May 2017

This inspection was carried out on 5 April 2017.

Shervale Supported Living is registered to provide personal care and support for people in their own homes. At the time of our inspection six people received care and support from this service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt staff were caring in the support they provided. Staff understood how to recognise and protect people from abuse and received regular training around how to keep people safe. Staff were not recruited until checks had been made to make sure they were suitable to work with the people that used the service.

People were supported by staff and management who were approachable and listened to any concerns that people or relatives had.

Staff were reliable and there were enough staff to meet people’s needs.

People were confident that staff had the knowledge, skills and experience to provide effective care and support. People’s care records contained the relevant information for staff to follow to meet people’s health needs and manage risks appropriately. Care plans and risk assessments were clear and updated quickly if people’s needs changed.

People were involved in the care and support that they received. People told us they had choice over the support they received and nothing was done without their consent. Staff understood the principles of consent and delivering care that was individual to the person.

Staff responded quickly if someone was unwell and supported people to access other health professionals when needed. People were supported to take their medicine safely and when they needed it.

The provider had awareness of current best practice. There were systems to measure the safety and quality of the service. Checks and audits were completed regularly to make sure that good standards of care were maintained.