Rift Solutions Limited

Updated 19 November 2025

Dates of the assessment were 12 November 2025, 18 November 2025 and 20 November 2025. Rift Solutions Limited is a domiciliary care agency. The service provides personal care to people living in their own homes for some people living with dementia and some people with learning disabilities. At the time of our assessment the service was providing the regulated activity personal care to 240 people. This was a responsive assessment due to CQC receiving safeguarding concerns and concerns around call times and rotas. We found the provider did not always work well with people to understand and manage risks. We identified some people’s needs were not always met in respect of management of their skin integrity, continence care, nutrition and hydration and falls management. This put people at risk of potential harm to their health and wellbeing. The provider assessed and managed the risk of infection. The provider did not always make sure medicines and treatments were safe and met people’s needs, however, we did not find harm to people. Some safety events were not thoroughly investigated by competent staff and monitored to make sure that action was taken to remedy the situation, prevent further occurrences and make sure that improvements were made as a result. People mainly told us that staff were kind and caring and respected their wishes and choices. We found the provider was in breach of legal regulations safe care and treatment and good governance.

Updated 19 November 2025

During our assessment we only managed to contact 5 people and 1 relative. A large proportion of calls made were unanswered. People told us they mainly felt safe. Some comments included “I am very happy with the carers who arrive on time and stay the full duration. I feel safe in their care” and “Because of my health condition I have limited mobility, but the carers always help me to remain safe.” We received mixed feedback from people in relation to support with food and nutrition. One relative told us “An example of them not understanding my instruction on food, I said ‘pie and peas’ and they gave [relative] pie and peaches. I also bought some fish from the supermarket, and they [staff] couldn’t follow the instructions, they [staff] heated it in the microwave for 10 minutes and burned it. It should have only been cooked for 3 minutes.” One person told us, “They do help me with my food.” During our assessment we got mixed feedback from people when we asked if they were involved in their care plan. Comments included “Yes, I have a care plan” and “I have no care plan; I don’t think they are responsive to my care needs.” People told us that they were not always able to contact the office. One person said, “I find the office don’t answer the phone.” We received mixed feedback when asked if staff were kind and caring, most people told us staff were kind and caring. People’s comments included “The carers are very responsive to all my care needs” and “They are very kind, compassionate and caring” one relative told us, “I am not happy with the level and quality of care given to my family member.” People told us they did not always receive a rota to know who was coming. One person said, “There is no rota, so I don’t know who is coming.”