PMA Dental Care

Updated 7 March 2026

We carried out this announced on-site inspection on 3rd March 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Gravesend, Kent and provides NHS and private dental care and treatment for adults and children.

The practice did not have step-free access to the practice however, car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 21 staff, of which there were 8 dentists, 6 registered dental nurses, an apprentice dental nurse, a dental therapist, 4 receptionists and the practice manager who is also a registered dental nurse. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses, the trainee dental nurse and the practice manager.

Updated 7 March 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included,

"Professional staff who make you feel welcome and valued."

"Welcoming, friendly helpful staff."

"One patient told us that had an emergency appointment of the day they enquired and had their problem resolved “it was such a relief”".

"It doesn’t matter which member of the team you encounter; they are all lovely, warm and friendly."

"PMA Dental Care is extremely well run, very professional knowledgeable staff".

Another patient commented, “the practice is brilliant for children, they love coming to their appointments. They had everything explained to them in a way they understood".

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.