Updated 5 May 2017
We carried out a follow- up inspection on 26 April 2017 at Smile A Moment
We had undertaken an unannounced follow-up inspection of this service on 09 March 2016 as part of our regulatory functions where breach of legal requirements was found.
After the follow up inspection, the practice wrote to us to say what they would do to meet the legal requirements in relation to the breach.
We revisited Smile A Moment as part of this review and checked whether they had followed their action plan.
We reviewed the practice against two of the five questions we ask about services: is the service safe and well-led? This report only covers our findings in relation to those requirements.
You can read the report from our last comprehensive inspection by selecting the 'all reports' link for Smile A Moment on our website at www.cqc.org.uk.
Background
This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The follow up inspection was led by a CQC inspector who had access to remoteadvice from a specialist advisor.
During our inspection visit, we checked that points described in the provider’s action plan had been implemented by looking at a range of documents such as risk assessments, staff files, policies, procedures and staff training. We also carried out a tour of the premises.
Our key findings were:
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.