Marches Ambulance Service

This was our first assessment of Marches Ambulance Service. We rated both emergency and urgent care services and patient transport as good.

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Patient areas which included ambulances were clean well equipped, well maintained and fit for purpose. Staff assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well. However, we found out of date consumable items which included airway equipment and dressings out of date on both ambulances.