Marches Ambulance Service

This was our first assessment of Marches Ambulance Service. We rated responsive both emergency and urgent care services and patient transport as good.

Marches Ambulance Service ensured patients were at the centre of their care and treatment choices. Staff decided, in partnership with patients whenever possible, how to respond to changes in their needs. Services were tailored to meet patients' needs in a way that ensured choice, timely and equitable access without discrimination and continuity of care. The service had appropriate, accurate and up-to-date information in formats that were tailored to individual needs. There were appropriate systems in place to enable patients to share feedback or raise complaints about their care and treatment. Staff made reasonable adjustments where required and listened to patients’ concerns to improve the service.