Archived: Cherry Tree Court Extra Care Scheme

People told us that before they received any care, support or treatment they were asked for their consent and the staff acted in accordance with their wishes.

People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were ‘happy’ with their care. Their comments included "All the staff are smashing,” “The lasses [staff] are all lovely,” “Staff are really good, the care and my care plan has been developed to suit me and my social life,” “Staff never rush me, I know all the staff really well, I know who is coming into my flat and feel safe,” “Ace staff” and “The care staff are fantastic.”

We found that people's needs were identified in care plans which were reviewed at regular intervals. Records showed that people had been involved in the care planning process.

Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained and appropriate policies and procedures were in place.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

People confirmed that members of staff came at the agreed time and provided care and support for the agreed period of time. Some comments captured included, “Staff are lovely”, “Brilliant, I trust them” and “The help and support we receive is excellent.”

We found that people's care and welfare needs were assessed and each person had a written plan of care that set out their identified needs and support and the actions required of staff to meet these.

The service had a policy and procedure for safeguarding adults and staff were aware of the procedures to follow to ensure people were protected. All of the people spoken with said that they were safe with the services support staff.

We found that relevant training and support was provided to staff so that people's welfare and safety was promoted.

We saw records of people’s feedback that had been submitted to the service as part of their ‘Quality Evaluation Survey’. Comments included ”My care workers are always friendly and cheerful and brighten up my day.”