The Care Quality Commission
  • Doctor
  • GP practice

Crown Medical Centre

Overall: Good read more about inspection ratings

3 Mackintosh Street, Bromley, Kent, BR2 9GT

Provided and run by:
Southborough Lane Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Crown Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Crown Medical Centre, you can give feedback on this service.

28 September 2019

During an annual regulatory review

We reviewed the information available to us about Crown Medical Centre on 28 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

26 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Crown Medical Centre on 26 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events; however, an incident had not been recorded as a significant event and there was no significant event policy.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Performance for some clinical indicators related to the Quality and Outcomes Framework were slightly below expected averages.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patient satisfaction was generally in line with most national averages, but was slightly below average for some responses and above average for access to appointments. There were urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review the process for significant event recording to ensure that incidents are appropriately recorded and discussed.

  • Review the system for exception reporting, in relation to the Quality and Outcomes Framework, to improve outcomes for patients.

  • Continue to audit and improve patient satisfaction, particularly in relation to telephone access.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice