You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2019

About the service:

Cherish UK is a domiciliary care service based in Standish, Wigan and provides personal care and support to people in their own homes.

People’s experience of using this service:

We carried out this inspection on 16,18 and 22 July 2019. At the time of the inspection there were approximately 230 people using the service across the Wigan areas of Atherton, Ashton, Golbourne and Lowton.

People were supported to access the local community and participate in activities of their choice. We saw a number of examples where the staff team had gone ‘above and beyond’ expectations of them to ensure people could continue to pursue their hobbies and interests.

People said they felt safe using the service, with staff demonstrating a good understanding about how to protect people from the risk of harm.

People received their medicines safely.

Staff were recruited safely, with appropriate checks carried out to ensure risks were minimised.

There were enough staff to care for people safely.

Accidents and incidents were monitored and any actions taken to prevent future re-occurrence were recorded.

People received the support they needed to eat and drink.

Appropriate systems were in place regarding the Mental Capacity At (2005).

People using the service and visiting relatives made positive comments about the care provided by Cherish UK. The feedback we received from people we spoke with was that staff were kind and caring towards people.

People said they felt treated with dignity and respect and staff promoted their independence as required.

Complaints were handled appropriately. Compliments were also recorded about the quality of service provided.

Audits and quality assurance systems were in place at both managerial and provider level.

The feedback we received about management and leadership was positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Requires Improvement (published July 2018). The inspection was carried out in May 2018.

Why we inspected:

This was a routine comprehensive inspection and in line with our timescales to inspecting Requires Improvement rated services.

Follow up:

We will continue to monitor information and intelligence we receive about the service to ensure good quality care is provided to people. We will return to re-inspect in line with our inspection timescales for Good rated services, however if information of concern is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 September 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 27 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 27 September 2019

The service was very responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 September 2019

The service was well-led.

Details are in our well-Led findings below.