Archived: Immediate Care Medical Services

Updated 24 May 2018

Immediate Care Medical Services is operated by Immediate Care Medical Services Limited. The leadership team consisted of three directors and an operational manager. One of the directors was a registered nurse and the registered manager of the service. An operational manager was responsible for all operational aspects and securing patient transfers. The leadership team were supported by an administrator.

Immediate Care Medical Services had no substantive contracts but sub-contracted jobs on a request basis on an ad-hoc basis. The provider had no direct contact with NHS providers or private organisations they sub-contracted work from. The majority of Immediate Care Medical Services work output was event cover. They also provided training courses for external providers. CQC do not regulate either of these activities and therefore is out of CQC’s remit to inspect and will not be included in this report.

The service has had a registered manager in post since December 2015.

Updated 24 May 2018

Immediate Care Medical Services (ICM) is operated by Immediate Care Medical Services Limited. The service is based in Birmingham, West Midlands, and provides patient transport services and event cover across central England and the UK.

Our inspection on 2 February 2018 lasted one day and covered two of the five domains. This was to assess whether the patient transport services provided by ICM were safe and well led. We did not inspect safe and well led domains using all key lines of enquiry.

The provider operated from one location split between two premises. The office was based in an office block in Birmingham. The vehicles, resources and equipment were held in an industrial garage based in Smethwick. We did not inspect the industrial garage or vehicles and equipment contained within. We inspected the office base only as part of this inspection.

Ted Baker

Chief Inspector