The Thyroid Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. This was shown in the feedback we reviewed from people using the service. The service had arrangements to promote and protect people’s privacy.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Leaders described examples of when they took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff gave people appropriate support and information. Leaders told us that people who were nervous or anxious about treatments, were given longer consultations and had their treatment explained so they knew what to expect. They also said that due to the nature of their service, they worked closely with people to understand and manage their expectations and experience.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff recognised the importance of people’s dignity and respect. Staff displayed an understanding and non-judgmental attitude when consulting people who were seeking to address concerns regarding their weight loss or symptoms of thyroid conditions and menopause.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in consultations and acted to minimise any concern or anxiety.

The service delivered services to meet peoples’ needs and engaged people in discussions about their immediate needs.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Leaders stated they valued the small team workforce and had worked hard to embed a positive culture which included opportunities for team meetings, social events and career progression. Staff told us that they felt supported at work, were encouraged in their professional development and were valued by leaders.