- Independent doctor
The Thyroid Clinic
Assessment report published 11 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 13 May 2026. The Thyroid Clinic is an independent healthcare provider based in Bristol.
We carried out an announced comprehensive inspection remotely using video conferencing, which included:
- conducting staff interviews,
- reviewing their medical records system and discussing findings with the provider,
- reviewing medical records of people using the service to identify issues and clarify actions taken by the provider,
- requesting evidence from the provider prior to the remote activities.
This was the first inspection of this provider since their registration with the Care Quality Commission (CQC) in May 2025.
The service provides private online consultations for people seeking treatment for Thyroid Hormone Replacement (THR), Hormone Replacement Therapy (HRT) and weight loss injections (Mounjaro and Ozempic).
People self-refer to the service by completing an online form on the service’s website or by telephone. People who use the service are not seen at the registered location. The service does not treat people under the age of 18 years old.
Consultations for medical treatment of weight loss, HRT and THR are completed online or over the telephone. The service prescribes licensed medicines for weight loss and HRT, following an assessment which includes baseline screening and an online or telephone consultation with a doctor. The provider has an agreement with a pharmacy to dispense and post medicines to people who use the service.
We assessed all quality statements across the safe, effective, caring, responsive and well led key questions.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people and any risks were mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people to make decisions in the person’s best interests (where they did not have capacity).
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included reviewing feedback provided to us via the CQC website and the Give Feedback on Care functionality. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. People were positive about the quality of their care and treatment. Feedback collected by the service via online surveys, showed people were satisfied with services.