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Inspection Summary


Overall summary & rating

Good

Updated 22 September 2018

The Bungalow is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It provides accommodation and personal care for three people with a learning disability, nursing care is not provided.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At the last inspection in July 2015 the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a strong emphasis on providing person centred care to people which allowed people to lead full and active lives. Risks to people were assessed and centred on the needs and rights of each individual and were designed to promote people’s independence.

Staff had a good understanding of systems in place to manage medicines, safeguarding matters and behaviours that are challenging to others. People who lived in the home were comfortable with the staff who worked there.

There were sufficient staff available to ensure people's wellbeing, safety and security were protected. A robust recruitment and selection process was in place. This ensured prospective new staff had the right skills and were suitable to work with people living in the home.

People were supported by staff with the knowledge and skills required to meet their needs. Staff received support and supervision to enable them to undertake their roles effectively.

Staff supported people in line with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

We have made a recommendation about how the service uses monitoring devices to check that people are safe at night.

People received care that was responsive to their needs. Staff assessed and reviewed people’s needs to ensure care was planned and delivered in a consistent way. Healthcare plans and risk assessments were well planned to enable people to access the healthcare they needed to stay fit and well.

People were encouraged to maintain a healthy diet and received the support they required to develop their independence skills in this area. The home worked closely with health and social care professionals for those people whose behaviour may challenge the service. These professionals were very complimentary on the support and progress people had made since living in the home.

People were supported as appropriate to receive their medicines safely from staff assessed as competent to do so. Medicines were safely and securely stored at the service.

Staff communicated effectively with people and delivered their care in a friendly and compassionate manner. Care was provided in a way that promoted their dignity and privacy.

The service was well-led with an open inclusive atmosphere. Staff spoke consistently about the service being a good place to work. The provider undertook a range of audits to check on the quality of care provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 22 September 2018

The service remains Good.

Effective

Good

Updated 22 September 2018

The service remains Good.

Caring

Good

Updated 22 September 2018

The service remains Good.

Responsive

Good

Updated 22 September 2018

The service remains Good.

Well-led

Good

Updated 22 September 2018

The service remains Good.