Castlerea House

Updated 30 September 2023

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team:

The inspection was carried out by 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Castlerea House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager:

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection, there was a registered manager in post.

Notice of inspection:

This inspection was unannounced. Inspection activity was carried out between 22 August and 14 September 2023. We visited the home on 22 August 2023.

What we did before the inspection:

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection:

We spoke with 6 people who used the service and 2 relatives about their experience of the care provided. We also spoke with 5 members of staff including the registered manager and 4 support workers.

We reviewed a range of records. This included 3 people’s care plans, 3 staff recruitment files, staff training records and records associated with the provider's quality monitoring systems.

Updated 30 September 2023

About the service:

Castlerea House is a care home in Salford which is registered with CQC to provide care for a maximum of 10 people. There were 8 people using the service at the time of the inspection.

People's experience of using this service and what we found:

People living at the home and relatives said they felt the service was safe. There were enough staff to care for people safely and correct staff recruitment procedures were followed. Risks were effectively managed at the home and accidents and incidents were monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supervisions and appraisals took place and staff received enough training to support them in their roles. People were supported to maintain good nutrition, hydration and health.

We received positive feedback about the care provided from relatives and people living at the home. Staff were described as kind and caring and treated people well.

Systems were in place to manage complaints. The feedback we received was that the care was person centred and that people were able to participate in hobbies and activities of their choosing.

There were systems in place to monitor the quality of service through audits, meetings, surveys and competency checks.

Rating at last inspection:

The last rating for the service was good (published September 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

The rating remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Castlerea House on our website at www.cqc.org.uk.

Follow up:

We will continue to monitor information we receive about the service, which will help inform when we next inspect.