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Archived: Bromley Prescribing Service

Reports


Inspection carried out on 6 September 2013

During a routine inspection

People we spoke with told us they felt comfortable using the service and that the service was good. For example one person said; �They make you feel welcome. You don�t feel you�ve got anything to hide.� Another person said; �I got given all the help, advice and support I needed. I owe this place a lot.� People told us how the service had helped them with other needs, for example housing and debt. They told us they trusted the service to respect confidentiality and to not give out information about them to anyone without their consent. One person said; �I know they�ve got to share information with the right authorities if there�s a problem, but they wouldn�t talk about me down the pub!� and �They excluded one or two clients who breached confidentiality.� People told us the staff were good and that they thought the clinical room was clean and hygienic.

We found treatment and care was planned and delivered to meet individuals� needs, and to promote their safety and wellbeing. The service worked with other services to ensure people received coordinated treatment, care and support. The provider completed all required pre-employment checks to ensure staff and volunteers were suitable to work in the service, and took steps to minimise the risk to people of acquiring healthcare associated infections. Records were maintained and were accurate and fit for purpose to support the safe and effective provision of the service.

Inspection carried out on 14 February 2013

During a routine inspection

People who use the service said that they were supported in their decision making, and felt listened to. We saw a range of activities in which service user involvement was encouraged. People told us "staff put the information in front of you and help you make choices, and encourage you to help yourself".

People were treated with respect and dignity and their privacy was upheld. We saw that individual needs were listened to and met. We saw that clients had contributed to their care and treatment plan and that their perspectives were taken into account.

There were a range of policies in place to meet the service users' needs.

There were measures in place to manage foreseeable emergencies, and staff were clear about their responsibilities.

The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff correctly described their specific safeguarding responsibilities and gave examples of reporting concerns.

Staff felt supported in their roles and in their induction and ongoing learning and development. They attended regular staff meetings where their comments and suggestions were listened to and acted upon.

There were a range of activities to monitor the quality of the services provided, which were reported and acted upon.