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Archived: East Lancashire Integrated Substance Misuse Service: Burnley House - T3 Prescribing

All reports

Inspection report

Date of Inspection: 6 July 2012
Date of Publication: 14 September 2012
Inspection Report published 14 September 2012 PDF

Overview

Inspection carried out on 6 July 2012

During a routine inspection

Two people told us they were satisfied with the service provided. They said, �I have signed consent to treatment form� and �Yes I signed to agree to treatment because I wanted to move forward with my life�.

Four people told us they had no concerns about their treatment and support. Two people told us, �This place has given me a purpose� and �My care plan is designed so that I can take responsibility for my recovery�.

Support workers had received training on safeguarding vulnerable adults and had access to appropriate policies and procedures. Two people using the service said, �I have no complaints I feel safe here� and �It�s an amazing place, it�s like I have a new family�.

Two people told us that most of the time there were enough staff on duty to meet people's needs. People made complimentary comments about the staff team. Two people using the service told us, �The key workers have been invaluable� and �They are fantastic here�

Four people who used the service told us they were asked on an ongoing basis if they were satisfied with the support and treatment provided by the service.

Records were kept secure and confidential for each person in the home. A person who used the service told us, �I know what�s on my records, because I gave my key worker the information and I signed it after reading it to make sure I agreed�.