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Archived: East Lancashire Integrated Substance Misuse Service: Burnley House - T3 Prescribing

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF


Inspection carried out on 30 May 2013

During a routine inspection

People spoken with told us they had agreed to the support provided. One person commented, �I accepted the treatment they offered and if I didn�t agree with something they respected my wishes, they�re very caring�.

We looked at four support plans of people who used the service. We saw procedures in place to ensure their consent was gained in relation to the care provided. A person told us, �I�m here every day it�s glorious, they ask what you want throughout your treatment�.

People told us they had no concerns about the support being provided and they felt safe and protected. People said, �Coming here saved my life� and �If I didn�t feel safe I wouldn�t come here�.

We looked at how medicines were handled at the service and looked at peoples Medication Administration Records (MARs).

We noted these records had been signed to show that medication had been administered correctly. During the inspection the manager reviewed the medicines key handling procedure to ensure medicines would be stored more securely.

We looked at staff records and saw that support workers had been appropriately recruited and provided with training relevant to their role. People spoken with said, �Staff are amazing� and �The amount of work that they do with you is amazing and I�ve got a routine now�.

We saw records that showed there were appropriate systems for evaluating the service quality and safety of the care provided.