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Sanctuary Home Care Ltd- Worcester Good

Inspection Summary

Overall summary & rating


Updated 19 September 2019

About the service

Sanctuary Home Care Worcester is an extra care scheme based at Noble House providing personal care to 19 people living at the scheme at the time of inspection. Noble house is a complex that provides flats for people choosing to live at the scheme.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were cared for by staff who understood how to keep them safe and protect them from abuse and harm. Skilled, knowledgeable staff were available to meet people's needs. Peoples risks were assessed and plans in place to guide staff. People were supported to use safe medicine practice. Staff understood and followed infection control and prevention procedures. Incidents and accidents were investigated, and actions were taken to prevent recurrence.

People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people's needs and wishes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind and considerate towards them, who people considered friends. People felt involved and supported in decision making and encouraged to have a say about any potential improvements. People's privacy was respected, and their dignity maintained.

People received personalised care from staff who knew their needs and wishes. Suggestions and ideas were acted upon from people, families and staff. Staff and the management team were responsive to people's individual needs flexed the service where possible to support people. People's concerns were listened to and action was taken to improve the service as a result.

The management team were open, approachable and focussed on providing person centred care. They completed checks to monitor and improve the quality of the service provided. The management team and staff engaged well with other organisations and had developed positive relationships. The registered manager strived to continuously improve their own skills and knowledge.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published March 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 September 2019

The service was safe.

Details are in our safe findings below.



Updated 19 September 2019

The service was effective.

Details are in our effective findings below.



Updated 19 September 2019

The service was caring.

Details are in our caring findings below.



Updated 19 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 September 2019

The service was well-led.

Details are in our well-Led findings below.