During an assessment of Community-based mental health services for adults of working age
Human Mind is an independent, outpatient mental health service delivered by two consultant psychiatrists operating from two sites. These sites are 14 Harley Street and 55 Queen Anne Street, London. The service provides support to adult patients with mental health conditions including mood and anxiety disorders, OCD, ADHD and Autism spectrum conditions. The service is provided by Human Mind and is registered to deliver the following regulated activity; ‘Treatment of disease, disorder or injury’.
The consultant psychiatrists see private patients referred to the service by their GP, employer or via self-referrals. The building is managed by an external landlord where other independent doctors also practice. The consultant psychiatrists are supported by a small team of non-medical staff. This includes a registered manager, two medical secretary’s and an improvement lead.
The team that inspected the service comprised one CQC inspector, one specialist advisor and an expert by experience. An expert by experience is a person who has personal experience of using or supporting someone using this type of service.
We inspected this service as part of our ongoing comprehensive mental health inspection programme. To fully understand the experience of people who use services, we always ask the following five questions of every service and provider:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
This was a short-term announced inspection, in line with our methodology.
Before the inspection visit, we reviewed information that we held about the location. During the inspection visit, the inspection team:
• Toured the office base which included a shared reception and the psychiatrists’ office
• Reviewed paper records detailing the care and treatment of 10 patients
• Completed telephone interviews with 9 patients
• Reviewed written feedback the service had received from patients
• Reviewed feedback from partners the service worked with
• Reviewed medication prescriptions
• Completed interviews with the consultant psychiatrist, registered manager, two medical secretaries and improvement lead
• Looked at a range of data, policies, procedures and other documents relating to the running of the service.
Our final telephone interview was completed on 25th September 2026.
Mental Capacity Act Compliance
Staff who were required to have training in the Mental Capacity Act had completed this. Staff had a clear understanding of capacity and how consider and record this in patient records, if needed.