Cheadle Grange Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives spoke highly of the staff and the quality of care provided. Staff knew people well and understood their individual needs. One person told us, "Staff are kind and chatty." A relative commented, “From what I see I think the care is good and the staff have a good understanding of dementia and are very kind and caring to the residents.” Another relative said, “The place is generally happy, and everyone is friendly. I have got to know some of the carers and they are always quite homely and welcoming. Generally, the staff are lovely.”

Staff described positive working relationships and were observed working well together to support people effectively.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff demonstrated a good understanding of people's likes, dislikes and personal preferences. We observed a range of positive, person-centred interactions, including staff taking time to sit with people, chat and join them in activities and games.

Relatives told us staff took the time to get to know people. One relative commented, “I was involved in the initial assessments, very involved and they [staff] asked lots of questions about [family member’s] life, her likes and dislikes, her health.”

Information gathered during assessments was used to help ensure care and support reflected people's backgrounds, experiences, strengths and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included information about people's needs, strengths and the tasks they could do independently. Staff encouraged people to remain as independent as possible. People told us they were free to make their own choices. One relative commented, “I think they are very good, the staff are very respectful and [family member] is never treated like a child. They come and go as they wish and staff are there in the background to support them.”

Staff understood people's preferences and supported them to make choices about their care and daily routines. For example, people could choose what they wanted to eat, and alternatives were available if they did not like the menu options. One relative said, “If someone says they don't like the choices then the chef will make something else.”

The provider listened to and understood people's needs, views and wishes. Staff responded promptly to requests for support and took action to reduce discomfort, anxiety or distress.

During the inspection, staff were generally responsive to people's requests and call bells were answered promptly. Relatives told us staff knew people well and adapted their support to meet individual needs. One relative commented, “Yesterday [family member] had bad pain with arthritis and the doctor had seen them and referred them to rheumatology and the carers had given them a bubble bath which had really lifted them and helped with the pain.”

Some people and relatives raised concerns about staffing levels, particularly at weekends. We also observed staff were not always visible in communal areas where people spent their time. The provider had a plan in place to address this.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the support they received from colleagues and the management team. One staff member told us, “[Registered Manager] is more approachable, and I feel they listen more and are more engaged. They want to know about residents and staff.” The registered manager described having an open-door approach and taking a personalised approach to supporting staff. This included considering staff wellbeing when planning rotas.

The provider recognised and valued staff contributions through initiatives such as Employee of the Month and a recent ‘Superhero Day’ celebration. Although the Employee of the Month scheme was not being used consistently at the time of our visit, staff told us they felt supported and valued. The provider also supported apprenticeship and work skills programmes, including opportunities for people with specific support needs to gain experience and develop their skills.