- Care home
Cheadle Grange Care Home
This care home is run by two companies: North Bay Care Service Ltd and North Bay (Cheadle Grange) Ltd. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 2 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 02 September to 23 September 2026.
This is the first assessment of this newly registered service.
Cheadle Grange Care home is a care home providing personal and nursing care to 46 older adults, younger adults and people living with dementia and/or mental health conditions. The service can support up to 75 people. The home has bedrooms with en-suite facilities and communal living areas across three floors.
People were protected from abuse, and staff had the skills to meet people’s needs. Staff were recruited safely and completed an induction before starting work. Ongoing training helped ensure they had the skills and knowledge to carry out their roles. The service was clean and staff knew how to manage infection control risks. Staff monitored people’s health and escalated any concerns appropriately. People were supported to access other healthcare agencies when needed. However, people, relatives and staff raised concerns about staffing levels.
People’s needs were assessed before admission and regularly reviewed to ensure care remained appropriate and met people’s needs. Consent processes were in place and, where people lacked capacity, decisions were made in line with best-interest requirements. Systems were established to monitor people’s needs and risks. Records indicated changes in people’s health were identified and acted upon. However, further work was needed to ensure records fully reflected the care provided.
People were treated with kindness, compassion and respect. Staff knew people well. People were encouraged to maintain their independence and make decisions about their daily lives, and staff generally responded appropriately to requests for support. Staff spoke positively about the support they received from colleagues and managers. However, some people and relatives raised concerns about staffing levels, particularly at weekends, and staff were not always visible in communal areas.
People generally received person-centred care that reflected their needs, preferences and life histories. Staff supported people to maintain interests, and access community opportunities. People and relatives told us they felt listened to, involved in decisions and kept informed about their care, and systems were in place to gather feedback and respond to concerns. However, further work was needed to ensure personalised end-of-life care planning was in place for people when they needed this support.
The provider, service leaders and staff shared a vision to deliver high-quality person-centred care. Leaders were knowledgeable and supportive, helping staff develop in their roles. We found robust governance and quality assurance systems in place to monitor the safety and effectiveness of the service. Regular audits were carried out to ensure standards were met.
People's experience of this service
Overall, people's experience of care and support at Cheadle Grange Care Home was positive. One relative told us, “They [staff] are generally good and some of the staff are very good and add personal touches. For example, [family member] likes a specific blanket and they make sure it is always on their bed, they let me know if they run out of anything and they keep me informed of everything.” Another relative said, “The staff are really attentive, and they really care and treat each resident as though they are one of their own. [Family member's] dementia has got worse, but the care is fantastic and if they are having a bad day they [staff] will phone and let me know so that I have the heads up before I visit, which is very helpful.”
People and relatives generally felt involved in decisions about care and were confident staff would respond to changes in need. One relative told us, “I have seen the care plan and the nurse, and the senior carers have an open door if there are any changes or concerns. To be honest I cannot remember if we have had a review, but they [staff] keep me informed of everything.” There were opportunities for people and relatives to provide feedback and influence the service. One relative said, “I think the relatives’ meetings are really useful and if we or the residents ask for something they [staff] do their best to get it. We asked for more garden furniture and a week later it was here. Very good.”
People were supported to access healthcare services when needed. One relative commented, “The GP goes in each week, there is a visiting physio and the district nurses and a podiatrist. A hairdresser also goes in.”
Feedback about activities was particularly positive. People told us they enjoyed the activities. One relative said, “They have lots of different activities and [family member] will join in with some or will just watch. They [the provider] had a summer fair recently and it was fantastic; there was a tombola and [family member] loved it and won loads and it made her day. They [staff] plan the activities and it’s on the noticeboard, it’s very good.” Another relative told us, “[Family member] has made a friend there and they go for a walk together. There are sometimes activities outside, and the residents go out and there is a lovely coffee area too. Last week they had a party, I think Superhero Day, and when I went down, they [family member] were up and dancing with a carer and looked so happy, it made me feel happy too.”
People had access to a range of safe, clean and well-maintained environments. One relative described the home as “lovely, clean, and very nicely set out with good furniture and furnishings.” During our visit, communal areas were well used and often busy.
Feedback was mixed in relation to staffing levels, food quality and the use of communal space. Although we observed staff were available to support people and call bells were responded to promptly, some relatives felt there were not always enough staff available. People told us how quickly staff responded to call bells could vary and they sometimes needed to wait. One relative told us, “When I go there seems to be enough cover, call bells are answered quickly and there is always someone around.” However, another relative said, “I sometimes feel there are not enough staff. On occasions I have been into the lounge and there is no member of staff in there and there have been residents in there.”
Feedback about food was mixed, although relatives noted recent improvements. One relative commented, “The food has improved and it’s good. There were a few complaints but there is a new chef who has made a massive improvement. Before the summer it was not so good, but we think it is really good now. [Registered Manager] sent an email out to everyone asking what they wanted.”
While most relatives spoke positively about the environment, one relative felt communal areas could become overcrowded, particularly as people's needs became more complex. We found whilst there were quieter areas, they were not easily or independently accessible for everyone.
People and relatives generally knew who the registered manager was, felt able to raise concerns and were confident action would be taken in response to feedback. One relative told us, “[Registered Manager] is very approachable. Last weekend when we visited, we were in the café, and he was there at the weekend and came and had a chat to us. They are very much around the place and easy to talk to.”