5 January 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Your Health Partnership - Whiteheath Medical Centre on 5 January 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. The practice website informed patients of the complaints process and the services available. It could be translated in various languages.
- Patients said that access to appointments had improved and the service was improving.
- The practice building was purpose built and had good facilities, was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
The areas where the provider should make improvement are:
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Ensure readings are re-set after each recording to ensure that maximum and minimum temperatures being recorded were accurate for each recording.
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Ensure all staff attend training updates for courses such as cervical cytology and mental capacity.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice