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Dolphin Healthcare Services Good

Inspection Summary


Overall summary & rating

Good

Updated 21 November 2019

About the service

Dolphin Healthcare is a domiciliary care agency registered to provide personal care services to people in their own homes, including children. At the time of our inspection they were providing care and support to 23 people, of which eight were receiving the regulated activity of, personal care. The provider offers other services to people such as support with shopping or household tasks that we do not regulate.

The provider had applied in April 2019 to add the regulated activity of TDDI Treatment of disease, disorder or injury to their registration. This had been added however, at the time of the inspection the provider was not carrying out this activity.

People’s experience of using this service and what we found

Risks to people had been assessed and staff had a good understanding of these risks and how to minimise them. People were supported to receive their medication as prescribed and staff ensured infection control policies and procedures were followed. Staff understood their responsibilities to safeguard people and demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse.

People's care records were person centred and guided staff on the way they preferred their care and support to be provided. The provider had a system in place to ensure any complaints received would be logged, investigated and responded to and any learning used to improve the service provided.

Staff were well supported, and training ensured staff understood people’s care needs. More specific training helped staff to care for people’s particular health needs. The provider worked with other healthcare professionals to ensure people’s needs were met.

The provider had systems in place to identify and support people's protected characteristics from potential discrimination. Protected characteristics are the nine groups protected under the Equality Act 2010. They include, age, disability, race, religion or belief etc. Staff members we spoke with knew people they could tell us about people's individual needs and how they were supported.

The service was well managed and led. Staff were clear about their roles and responsibilities. Quality monitoring systems were in place to ensure the service provided a good standard of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was Good (published 05 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 November 2019

The service was well- Led.

Details are in our well-Led findings below.

Well-led

Good

Updated 21 November 2019

The service was well- Led.

Details are in our well-Led findings below.