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Inspection Summary

Overall summary & rating


Updated 10 July 2021

About the service

Tusker House is a residential care home providing personal care to 23 older people, some of whom were living with dementia. The service can support up to 72 people.

People’s experience of using this service and what we found

Appropriate measures were in place to keep people, visitors and staff safe from the risk of infection from COVID-19. The home was clean and tidy. Staff used personal protective equipment (PPE) appropriately. The provider followed government guidance to ensure testing took place regularly. Visitors were welcomed to the home and supported to visit their loved ones.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People needs and choices were assessed, planned and reviewed. Staff received regular training and supervision which enabled them to provide the care and support people needed. People were supported to eat and drink a variety of homecooked meals and snacks throughout the day. People were supported to access healthcare as needed.

There was a quality assurance system and regular audits helped the provider to identify areas that needed to be developed. There was a positive culture at the home. Staff knew people well and understood the importance of person-centred care. Care plans contained the information staff needed to support people, and daily notes reflected the care people received and what they had done each day.

Rating at last inspection and update

The last rating for this service was requires improvement (published 9 September 2019). At this inspection we found improvements had been made and the rating has improved to good.

Why we inspected

This inspection was prompted by our data insight that assesses potential risks at services, concerns in relation to aspects of care provision and previous ratings. As a result, we undertook a focused inspection to review the key questions of effective and well-led only. This enabled us to review the previous ratings.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 July 2021

Inspected not rated

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the IPC part of this key question.



Updated 10 July 2021

The service was effective.

Details are in our effective findings below.



Updated 10 July 2021



Updated 10 July 2021



Updated 10 July 2021

The service was well-led.

Details are in our well-Led findings below.