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Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 19 June 2012
Inspection Report published 19 June 2012 PDF


Inspection carried out on 2 May 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not always able to tell us their experiences. We observed how people interacted with staff and the management of the service. We saw they felt free to express their opinions and were listened to. We saw that people were comfortable in the environment and were usually able to find their way around.

One person told us, �I like it here, I have a lovely room and the staff are very friendly.�

We spoke to some relatives who told us that, �I can�t fault it. The staff know the signs to look for as my relative is unable to communicate verbally.�

One relative told us, �mum always smells nice and is clean and tidy.�

Another person told us �the food here is excellent every day�the bacon pudding looked lovely, I wouldn�t have minded eating it myself�.

Another said they were very impressed with the care in the home, �the staff are very caring�.no complaints�.

We did observe how staff cared for people and seeing whether people seemed to be happy and had their needs met. We found that people were treated with respect by staff.