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Inspection report

Date of Inspection: 4 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF


Inspection carried out on 4 August 2013

During an inspection in response to concerns

We were not able to speak to people using the service because we carried out our inspection at night and people were being assisted to go to bed. We gathered evidence of people�s experiences of the service by reviewing care plans, records of people�s falls and staff rotas. We also spoke with six staff, the provider and the assistant manager.

The records that we looked at showed that people�s preferences for bedtime routines were documented. We saw that there was a high incidence of falls between the hours of 10pm and 2am, and 6am and 10am. The provider had introduced additional checks on people during high risk times. We did not see any evidence to show that staffing levels had been altered to reflect these increased demands.

Four staff told us they did not have enough time to provide the level of care that they wanted to.

We found that there were not enough staff on duty to meet people�s needs.