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Inspection report

Date of Inspection: 2 April 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF


Inspection carried out on 2 April 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of the people who used the service, because they had complex needs which meant not everyone was able to tell us their experiences. We observed care being provided by staff in attentive and caring ways.

We did speak with three people who used the service. They all told us that they liked living at Tusker House. One person said, �I am happy here. I have friends here and recommend the home to other friends.�

One relative we spoke with told us the person had settled well in the home. They felt that staff were attentive and responded to the person�s needs. When a concern had been raised they felt that appropriate action had been taken by the management.

The service had processes and procedures in place to ensure that equipment was available when people needed to use it. Staff had received training to use equipment safely. There were records in place that showed that routine and regular maintenance was carried out. Staff told us that it �was a good place to work� and �the home had a welcoming atmosphere�.

We saw evidence that showed that appropriate arrangements were in place to recruit, support and develop staff. We looked at staffing rotas which showed there was a consistent number of staff on duty.

We looked at a range of records retained by the home. These records were monitored and reviewed frequently.