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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People were protected from abuse or risk of abuse, and their rights were respected.

Overall, we found that Tusker House was meeting this essential standard.

User experience

People said they were happy with the service and felt safe in the home. They knew who they could talk to if they had a concern about their care.

Other evidence

The whistleblowing policy had been updated and staff had signed to say that they had read and understood this. Staff we spoke with understood how to report any concerns about abuse.

Systems for monitoring the quality of the service had been introduced since our last inspection and we saw that where there were shortfalls these had been identified by the manager and action taken to put things right.

We received information from the local authority that told us that the provider of the service had worked in a positive way with them to make improvements to the service over recent months.