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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People were involved in the planning of their care and had a say in how the service was being run.

Overall, we found that Tusker House was meeting this essential standard.

User experience

During our visit a planned residents meeting was held. People were asked for their views on the menus, the activities and the general standards of the home. People said that they were happy with the care they were receiving and that they had no complaints. One person said “The staff are good, the food is good, the home is good”.

People were offered the opportunity to have a say about what meals were included on the menu and some suggestions were made. One person asked for condiments to be placed on all the dining tables rather than having to ask for these. The manager said she would arrange this.

People were also asked for their views of the social activities provided in the home and for suggestions of things they might like to do. One person asked for a music quiz and the manager said this would be arranged. There was also a discussion about a planned vegetable garden and the vegetables they would like to grow.

Other evidence

We saw that people’s care plans had been updated to include information about their preferences for their daily routines, for example when they preferred to get up and go to bed and whether they preferred a male or female carer to help them with their personal care. The care plans also showed that people had been asked whether they preferred a shower or a bath and how often they would like this. There had also been information added about people’s religious and cultural needs and what their social interests and hobbies were.

Training for staff in equality and diversity had been included in the training programme to be completed by March 2012. A new policy had been written to help staff understand their responsibilities until they could attend the training. Most staff had completed a National Vocational Qualification (NVQ) and the common induction standards which covered areas of equality and diversity.