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Reports


Inspection carried out on 24 April 2013

During a routine inspection

This dental practice had two treatment rooms and employed three dentists, five nurses and a part time hygienist.

During our inspection process we spoke to seven people who had recently used this dental practice or were receiving treatment that day. People told us that they were happy with the service that had been provided and the treatment they had received. One person told us, �I had been to many dentists in the past but they were not able to meet my dental needs. This dentist knows my condition perfectly and I get the treatment I need�. Another person said, �I always use this dentist I have been coming here for a long time. They are good with the children�.

People told us and we saw that staff were helpful and polite. We found that people had received the care and treatment they needed. People told us that they were informed about the treatment they needed and were given choices and options regarding this.

We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice.

Recruitment processes were adequate to give people using this dental practice assurance that only suitable staff had been employed.

We saw that processes were in place to monitor the quality of the service provided to the satisfaction of the people who used it.