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Archived: Broadway Dental

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People who used this dental practice had been given appropriate information regarding their care and treatment. People we spoke with told us that they had been given the information they needed to help them decide what treatment they could choose. One person said, “They always explain everything to me so I understand what I need to have done”. They ask my opinion and give me treatment options”.

People's needs were assessed and their care and treatment had been planned and delivered in line with their individual care choices. People told us that they were happy with the care and treatment they received from this dental practice. With their permission we observed one person’s treatment being carried out. We heard the dentist explaining what treatment the person needed. We saw the person nodding in agreement. This meant that the dentist had explained to the person the treatment that they needed and the person was happy and agreed with that treatment.

People told us that they were asked if there were any changes to their medical conditions or medication at each visit. Whilst observing in the waiting room we heard the receptionist ask people to complete a medical history form.

The dentist confirmed that as routine for each person they would thoroughly examine people. They showed a check list they used for this purpose. For example, they checked people’s soft tissue and checked to see if there were any swollen lymph nodes or other concerns as well as assessing the state of people’s teeth. This meant that people had been assessed to determine if any sign of disease was present for which they may have needed treatment or a referral to a specialist for further investigation.

Recalls for dental checks were based on current guidance and people told us they had a six monthly check up at the dentist. People we spoke with told us that they were sent a reminder before their next appointment was due. Staff confirmed that they send reminders to people in the way that they preferred. Some were sent by a mobile phone text and some were sent by post.

We saw that there was a system in place for checking the medicines and equipment in the emergency resuscitation kit. We saw that this equipment was in date and ready for use. A sample of the emergency medicines showed that all medication was within date. Staff we spoke with told us that they had received emergency resuscitation training and training records we looked at confirmed that. We were told that refresher training had been arranged for the following week. This meant that people could receive the correct treatment in an emergency.

We found that the temperature of the area where medication was stored was not being monitored. This meant that staff could not confirm that that medication had been stored at the temperature that had been recommended by the manufacturer to prevent it being ‘spoilt’ or not working as it was supposed to. The registered provider told us that they would address the issue.