Highfield Clinic

Updated 19 June 2025

We carried out this announced on-site inspection on 21 October 2025.

We found the practice had met regulations.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice mostly had effective systems to identify and manage risks, including infection prevention and control. Shortfalls we highlighted in sedation and cone beam computed tomography (CBCT) risk management were addressed immediately by the provider.

The practice is in Birmingham and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 6 dentists, 1 visiting sedationist, 1 dental hygienist, 3 dental nurses (including 1 trainee dental nurse and 1 nurse who was also the lead nurse/treatment co-ordinator), 1 receptionist, and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.

Updated 19 June 2025

On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.