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Archived: Mayfair Homecare - Lewisham Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 3 July 2019

About the service:

Mayfair Homecare - Lewisham is a domiciliary care agency. It provides personal care to older and younger disabled adults living in their own homes. At the time of this inspection 67 people were using the service.

People's experience of using this service:

People’s care and support needs were assessed by staff. Each person had a risk assessment and management plan in place to mitigate any risks found.

Staff followed the provider’s safeguarding policy and processes. This ensured people were protected from the risks of harm and abuse. Safeguarding allegations were reported promptly for investigation.

Medicines were managed in a safe way. Staff had completed medicines management training and then assessed as competent to support people with taking their medicines safely.

Staff employed at the service underwent a robust recruitment process.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives gave positive feedback about the service, care workers and the quality of care.

People said staff treated them with kindness and were respectful of their dignity and privacy when providing personal care and support.

People took part in activities that met their individual, spiritual and cultural needs.

People and their relatives were involved and contributed to assessments and reviews of their care.

There were processes in place for people to make a complaint if they were unhappy with their care support.

People received appropriate care and support at the end of their lives.

People and relatives had a positive view of the management of the service. They also told us that the service was well-led.

The registered manager completed regular monitoring and review of the quality of the care provided.

Staff said they enjoyed their roles working for the service.

Rating at last inspection: This is the first inspection of this service.

Why we inspected: This was a planned inspection based on the rating of the service at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 3 July 2019

The service was safe. Details are in our Safe findings below.

Effective

Good

Updated 3 July 2019

The service was effective. Details are in our Effective findings below.

Caring

Good

Updated 3 July 2019

The service was caring. Details are in our Caring findings below.

Responsive

Good

Updated 3 July 2019

The service was responsive. Details are in our Responsive findings below.

Well-led

Good

Updated 3 July 2019

The service was well-led. Details are in our Well-Led findings below.