Rosebank Care Home

Updated 11 June 2025

Date of Assessment: 26 June and 2 July 2025. The service is a residential care home providing support to up to 17 people with a learning disability and autistic people. At the time of our assessment 16 people were living at the service. We undertook this assessment following concerns about the quality of the care people received. We found people received safe care and were happy living at Rosebank. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Systems were in place to keep people safe from the risk of abuse and lessons were learnt from events which occurred. Regular safety checks were completed on the environment, utilities and equipment. People received their prescribed medicines at the right time and in the right way. Safe infection prevention and control practices were followed to minimise the spread of infection. People had a say in the design and decoration of their bedrooms and communal areas which were personalised and homely. People’s care plans were person centred and included best practice guidance on how to effectively support people with a learning disability and autistic people. People were supported to make informed decisions about their care through their involvement in the initial assessment of their needs, care planning and review processes. Staff understood people’s communication needs and communicated effectively with people using appropriate methods. Staff treated people with kindness and respect and promoted their independence. People took part in a variety of meaningful activities and learning opportunities both at home and in their local community. Staff provided people with the support they needed to maintain good health and wellbeing. The provider/registered manager demonstrated a commitment to continuous improvement through their governance systems. The culture of the service was positive, and person centred. Staff enjoyed their job and reported good morale was amongst the team.

Updated 11 June 2025

People told us they were happy and felt safe living at Rosebank. Their comments included, “Really safe here, safer than I’ve ever felt,” “I feel safe here it’s my home,” “I love it here and I love the staff” and “I am very happy.” People told us the staff were kind and respectful towards them. One person said, “They are so kind and helpful” and another person said, “They treat me like family. They always knock on my door, don’t just walk in.” Our observations also demonstrated staff to be caring, attentive and respectful. Family members were confident their relative was kept safe at Rosebank and were treated well. Their comments included, “Kind and caring and well-trained staff,” “Happy with staff. Staff are kind and respectful. Always talk to [relative] and show respect” and “[Relative] is safe and couldn’t wish for anything better.” People told us staff promoted their independence and supported them to make everyday choices. One person said, “I help in the kitchen with the cooking and washing up and I keep my bedroom tidy,” another person said, “I go out with staff and buy the things I want from the shops.” People told us about things they’d achieved since living at Rosebank and about other goals they had set for the future. Family members told us they felt staff knew their relative well and would recognise any health concerns and act quickly. Their comments included, “Learnt about [relatives’] condition, can spot if [relative] needs intervention” and “Acted very quickly on recent concerns.” People and family members shared positive comments about managers and the way the service was run including, "Have given [relative] the very best quality of life," “Fabulous managers,” “Can talk to them anytime” and “Well managed and well run.”