Kingsbridge Road

Updated 31 October 2025

Date of assessment 20 November 2025.

Kingsbridge Road is a care home providing a respite service for up to 11 people with learning disabilities or autistic spectrum. There were 6 people using the service when we carried out the assessment, all of whom received personal care.

This was a focused assessment that focused on certain quality statements and not all quality statements were considered as part of this assessment. This assessment took place due to the length of time since the previous rated inspection in 2017.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting the principles of right support, right care, right culture. People were treated as individuals and able to make choices about their lives.

People received was safe, and provided by well-trained, competent, and professional staff. The provider recruited staff appropriately, and people were supported to take acceptable risks in a proactive and encouraging, way that enhanced their quality of life. This meant people’s social isolation was reduced. People’s needs were fully assessed and reviewed before they returned to use the service. People received support from staff who worked well as a team, and provided joined up, integrated care. This included involving external healthcare professionals. The provider enhanced people’s independence and had a holistic approach to care which gave them a better choice regarding how it was delivered. This included the service they received, and control over how they received it. The provider recorded people’s consent to care, and treatment in their care plans, and people were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to enhance and drive improved experiences, and outcomes for people. The service was well led, had good governance, and effective monitoring systems.

Updated 31 October 2025

People, and their relatives said and we observed that the provider managed the service well, and the staff treated people with kindness, compassion and dignity. People had their individuality recognised, and this enabled them to have equitable service experiences. People and their relatives told us the management approach was positive, they were contactable, responded to any concerns or queries quickly, and acted upon them. Staff were respectful, friendly, and provided good care, and support. They provided a safe service due to their individual skills and training, and this enabled people to experience positive outcomes. The way the provider and staff provided support meant people lived safely and were protected from the risk of abuse and harm. People’s changing needs, and any concerns, were responded to well by the registered manager, and staff team who provided them and their relatives with support to understand safeguarding. People and their families knew how to raise concerns if they felt unsafe or unhappy with the support they received. People’s relatives said staff gave support in a responsive, prompt, and appropriate way. They said staff worked well together as a team.

People and their relatives had choice and control over the way staff provided care and support. People were encouraged and supported by staff to do as much as they could for themselves to maintain and improve their independence. Staff supported people to maintain social contacts and pursue interests, and hobbies to reduce social isolation wherever possible. A person told us, “I like it here."