Updated 22 July 2019
The Doctors Laser Clinic Ltd is located at The Old Surgery, Stoke Road, Poringland, Norwich, NR14 7JL.
The service is a medical and aesthetic laser clinic offering services including laser tattoo, hair and thread vein removal, laser treatment for stress urinary incontinence and genitourinary syndrome of menopause, dermal fillers, and Botulinum Toxin (Botox) treatments for cosmetic purposes and medical purposes for example, hyperhidrosis (excessive sweating). The service is also contracted by the NHS to provide laser hair removal for transgender patients.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment of patients suffering with a medical treatment which can be treated with the use of a laser or Botulinum Toxin. The treatment of patients with Botulinum Toxin was undertaken by registered doctors and nurses. The treatment of patients with a laser for stress urinary incontinence and genitourinary syndrome of menopause was undertaken by a doctor. At The Doctors Laser Clinic Ltd the aesthetic cosmetic treatments, including the use of laser treatment for tattoo and hair removal and dermal fillers, are exempt by law from CQC regulation and were therefore not inspected.
The Doctors Laser Clinic Ltd opened in 2010 and is run by three doctors. The service also has four nurses, three laser technicians, a receptionist and a book keeper. The service consists of the reception which incorporates the main waiting room, a disabled access toilet, a shower room, seven treatment rooms and a staff room with a kitchen area all on the ground floor.
Appointments are offered on a mainly pre-bookable basis and there is on-site car parking. The Clinic’s opening hours are Monday to Friday 10am to 6pm and Saturdays 10am to 2pm, however pre-booked consultations and treatments are available outside of these times.
Before this inspection, we reviewed a range of information we hold about the service and asked the provider to send us information which we reviewed ahead of the inspection.
During our visit we:
- Spoke with a range of staff from the service including doctors, nurses, laser technicians and administrative and reception staff.
- Reviewed a sample of treatment records.
- Reviewed comment cards where patients had shared their views and experiences of the service.
- Looked at information the service used to deliver care and treatment plans.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.