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Inspection Summary


Overall summary & rating

Good

Updated 11 May 2018

This was an unannounced inspection that took place on 16 and 20 March 2018.

Viera Grey House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation for frail elderly people some of whom may have dementia. It is located in Barnes.

The home had a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in February 2016 all the key questions of safe, effective, caring, responsive and well-led were rated good. The overall rating was good.

People and their relatives said the home supplied very good care and support in a friendly and relaxed atmosphere. There were suitable numbers of staff to meet people’s needs and they did so in a respectful, compassionate and kind way.

The home’s recording systems were thorough, comprehensive and up to date with regularly reviewed information presented in a clear and easy to understand way.

People and their relatives were encouraged to discuss health needs and had access to community based health professionals as required as well as care staff. People’s diets were balanced, protected them from nutrition and hydration associated risks and also met their likes, dislikes and preferences. Most people and their relatives told us the meals provided were of good quality and there were choices available. Staff prompted people to eat their meals and drink as required whilst enabling them to eat at their own pace and enjoy their meals.

The home was clean, well-furnished and maintained and provided a safe environment for people to live and staff to work in.

Staff had a thorough knowledge of the people they supported and appropriate skills and training to meet people’s needs competently. They provided people with individualised care that was provided in a professional, friendly and supportive way.

Staff were aware of their responsibility to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognising and respecting people’s differences.

The Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) required the provider to submit applications to a ‘Supervisory body’ for authority. Applications had been submitted by the provider and applications under DoLS had been authorised, and the provider was complying with the conditions applied to the authorisation.

Staff said the registered manager and organisation provided good support and there were opportunities for career advancement.

People and their relatives thought the registered manager and staff were approachable, responsive and encouraged feedback from people.

The home had systems that consistently monitored and assessed the quality of the service provided.

Inspection areas

Safe

Good

Updated 11 May 2018

‘The service remains Good.’

Effective

Good

Updated 11 May 2018

‘The service remains Good.’

Caring

Good

Updated 11 May 2018

‘The service remains Good.’

Responsive

Good

Updated 11 May 2018

‘The service remains Good.’

Well-led

Good

Updated 11 May 2018

‘The service remains Good.’