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Harlestone Home Care Ltd Good

Inspection Summary

Overall summary & rating


Updated 10 September 2021

About the service

Harlestone Home care is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection there were 16 people receiving support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The systems in place to monitor and quality assure the service had not always been maintained. The provider had not consistently maintained the level of oversight required.

People felt safe and cared for by the staff who supported them and who knew them well. Staff knew how to keep people safe and ensured people received the care they required at the time they wanted.

People could be assured they were being cared for by staff who were recruited safely and who had the skills and knowledge to support them. Infection prevention and control measures were in place and staff knew how to administer medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The care people received was person-centered. People had been involved in planning their care and felt able to speak up if they had any concerns or wished to make changes to their care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 6 February 2020) and there was a breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an announced comprehensive inspection of this service on 28 November 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve receiving and acting on complaints.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Harlestone Home care Ltd on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 September 2021

The service was safe.

Details are in our safe findings below.



Updated 10 September 2021



Updated 10 September 2021



Updated 10 September 2021

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 10 September 2021

The service was not always well-led.

Details are in our well-Led findings below.