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Five Stacks Residential Care Centre Good

Inspection Summary

Overall summary & rating


Updated 17 May 2019

About the service:

Five Stacks Residential Care Centre is an adapted building which provides accommodation and personal care for up to 30 older people including those living with dementia. This service includes a self-contained wing specifically for providing short break care for up to seven adults with learning disabilities (LD). There were 19 people living in the service at the time of our inspection; no one was using the LD respite facilities.

People’s experience of using this service:

People and their relatives were complementary about the service and would recommend it to others. One person told us, “I would recommend the home to everyone.”

People told us they felt safe living in the service and there were sufficient numbers of staff to support their needs.

Staff supported people to keep safe, and ensure they received their medicines as prescribed.

Care plans showed people, and where applicable their relative, were being consulted over their care, and had were encouraged to retain their independence.

Staff involved healthcare professionals to ensure people’s healthcare needs were met and supported.

People were supported by management and staff who were skilled, highly motivated, kind and compassionate.

Staff knew people well and understood people’s preferred routines, likes and dislikes and what mattered to them.

People had access to a range of activities to take part in if they wished. Their visitors felt comfortable visiting and praised the welcoming atmosphere of the service.

The provider had systems in place to check on the safety and quality of the service people received and act on the information to drive continuous improvement.

Rating at last inspection:

Requires Improvement. The date the last report was published was 11 April 2018.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to re-inspect this service within the published timeframe for services rated as Good.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 17 May 2019

The service was safe

Details are in our Safe findings below.



Updated 17 May 2019

The service was Effective

Details are in our Effective findings below.



Updated 17 May 2019

The service was Caring

Details are in our Caring findings below.



Updated 17 May 2019

The service was Responsive

Details are in our Responsive findings below.



Updated 17 May 2019

The service was Well Led

Details are in our Well Led findings below.