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Bayliss and Wilcox Community Support Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

Bayliss & Wilcox is a domiciliary service providing personal care to people in their own homes. They were providing personal care for one person at the time of this inspection. The service supported a total of 10 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The care provided was safe. Staff knew how to protect people from avoidable harm and abuse. Systems were in place to record and report any concerns regarding people’s safety and welfare. The provider had protocols in place for the safe administration of medicines.

Staff were experienced and skilled in their role. They made prompt referrals to healthcare services when required, and supported the person to monitor their health. Staff practice complied with the requirements of the Mental Capacity Act.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. Systems within the service supported people to be involved with decisions about their care as much as possible. Staff practice promoted people’s rights and independence.

Care was tailored to the person who received the support. Care plans were comprehensive. Staff supported person to access the community and educational opportunities. The provider had a complaints procedure in place.

The registered manager and their team maintained good oversight of the service. They supported staff to fulfil the responsibilities of their role. They completed regular checks and audits to monitor the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 March 2020

The service was well-led.

Details are in our well-Led findings below.