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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2019

About the service

Yourlife Glen Parva is a domiciliary care agency providing personal care to older people in their own homes within an assisted living development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection nine people were receiving personal care.

People’s experience of using this service and what we found

Staff had been trained in medicine management and had their competencies checked. Staff had completed training in line with the company policies and procedures, including safeguarding training for adults and staff knew how to report and record and concerns.

Audits and spot checks were completed, and actions identified when required. People, relatives and staff were asked for feedback on the service via surveys and meetings.

People told us they felt safe with staff and that staff knew them well and completed care in line with their wishes and needs. Staff had been recruited safely and had all the relevant checks in place before they started with the service. New staff completed an induction and training schedule before completing lone working.

People and relatives told us that staff were kind and caring towards the people they supported. People and relatives had a good relationship with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans and risk assessments were completed with details of people’s preferences, choices, communication, likes and dislikes. This supported staff to know how to support people well.

Staff supported people to access healthcare services when appropriate and made referrals as required to the relevant professionals such as, occupational therapy, GP’s and district nurses.

Staff respected people’s right to privacy and promoted people to be as independent as possible. People’s communication needs were known by staff and the registered manager could provide documentation in different formats to meet people’s needs.

The registered manager understood their role and responsibility. People and staff felt listened to by the registered manager and were confident to raise and concerns or suggestions to them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 February 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 October 2019

The service was well led.

Details are in our well led findings below.